RETURNS & REFUNDS
At ThePour.Shop, many of our products are custom-printed or made to order.
Because of this, returns are handled differently depending on the issue.
1. Damaged or Faulty Items
If your order arrives damaged, faulty, or incorrect:
Contact us within 7 days of delivery
Include:
Order number
Photos of the issue
Description of the problem
Once confirmed, we will offer either:
Replacement item, or
Refund where appropriate
2. Custom / Branded Products
Items that are custom printed, personalised, or made specifically for your brand:
Cannot be returned for change of mind
Cannot be refunded once production has started
This includes:
Custom glassware
Printed merchandise
Branded items made to order
3. Change of Mind
For non-custom items only:
Requests must be made within 7 days of delivery
Item must be:
Unused
In original packaging
In resellable condition
Return shipping costs are the customer’s responsibility unless the item is faulty.
4. Refund Processing
Once a return is approved and received:
Refunds are issued to the original payment method
Processing time: 5–10 business days
5. How to Request a Return
Email: hello@thepour.shop
Include your order number and details of the issue.
